Terms of Service

Who these terms are between

These Terms of Service ("Terms") are an agreement between Code4 ("we", "us", "our") and the organization that signs up for or uses Code4 ("Customer", "you", "your"). The person who accepts these Terms on behalf of an organization confirms that they have the authority to bind it.

Our Privacy Policy and our Refund and Cancellation Policy are part of these Terms. If you do not agree to these Terms, do not use the service.

The service

Code4 is a development platform for teams: a knowledge base built from chat, issues, code reviews, documents and call transcripts, together with git repositories, code review, pipelines, boards, documents, chat, calls and AI features that work on that content (the "Service").

The Service is offered in two ways. The hosted Service runs at code4.space and is operated by us. The self-hosted edition is the same software that you deploy on infrastructure you control. Self-hosted and enterprise use is also governed by the order form or written agreement we sign with you; where that agreement and these Terms differ, the signed agreement applies.

Early access

Code4 is in a closed alpha. Access is granted per organization, at our discretion, and we may limit the number of organizations or users we admit.

Early access software changes often. Features may be added, changed or removed, the Service may be unavailable at times, and it may contain errors that affect your data. Keep your own copies of anything you cannot afford to lose; git repositories can be mirrored at any time, and documents and issues can be read through the API.

We may end the early access program or move it to a generally available version. We will tell you in advance by email or in the Service, and paid subscriptions are handled as described in the Refund and Cancellation Policy.

Accounts

Users sign in with accounts created by your organization or by us at your request. You agree to give accurate information, to keep sign-in credentials secret, and to tell us promptly if you believe an account has been used without permission.

You are responsible for everything done under your organization accounts, for the people you invite, and for the permissions your administrators grant. Every user must be old enough to form a binding contract where they live, and the Service is meant for business and professional use.

Acceptable use

You may not use the Service to break the law or to infringe the rights of others, including intellectual property and privacy rights.

You may not upload or distribute malware, run attacks or unauthorized scans against the Service or anyone else, try to get around access controls, usage limits or permission checks, or use the Service to store or send spam, content that exploits children, or content that promotes violence or harassment.

You may not resell or sublicense the hosted Service, use it to build a competing product, or put it under a load that degrades it for other customers, including through automated access that ignores documented limits. Pipelines and agent runs must not be used for cryptocurrency mining or similar abuse of compute.

If you record calls, you are responsible for telling participants and obtaining any consent the law requires before recording or transcribing them.

Your data

Everything your organization puts into the Service stays yours: repositories, issues, code reviews, documents, chat messages, files, call recordings and transcripts, and the output the AI features produce from them ("Customer Data").

You give us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the Service for you. This includes sending the input of AI features to the model providers named in our Privacy Policy. We do not sell Customer Data and we do not use it to train AI models.

You are responsible for the content of Customer Data and for having the rights to put it into the Service. While your subscription is active you can export it through the API and by mirroring your git repositories, or delete it, and what happens to it after the subscription ends is set out in the Termination section below.

If you send us suggestions or feedback, we may use them without any obligation to you.

Our software and rights

The Service, the software and everything we provide with them, apart from Customer Data, belong to us or our licensors. While your subscription is active and you follow these Terms, we give you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes.

You may not copy, modify, decompile or reverse engineer the Service except where the law allows it despite this restriction, or where a self-hosted license we have given you in writing expressly permits it.

AI features

The assistant, agent runs, code review outlines, call summaries and search are produced with the help of third-party models. Their output can be incomplete or wrong. Review it before you rely on it; an agent run works within the limits you set and does not merge anything on its own.

An administrator can switch the AI features off, and the rest of the Service keeps working without them.

Plans, billing and renewal

Paid plans and their prices are listed on our pricing page. Plans are billed monthly, per user, in US dollars, in advance for each monthly period. Fees are based on the number of users on your subscription.

Your subscription renews automatically at the end of each monthly period until you cancel it. By subscribing, you authorize us and our payment processor to charge the payment method on file for each renewal at the price in effect at that time.

Prices do not include taxes. You are responsible for sales, use, value added and similar taxes that apply to your purchase, other than taxes on our income; where we are required to collect them, they are added to your invoice.

If a payment fails, we will tell you and try again. If the amount due is still unpaid 14 days after that notice, we may suspend access to the paid features until it is paid.

Enterprise and self-hosted plans are priced and invoiced under the written agreement we sign with you.

Cancelling

You can cancel your subscription at any time by emailing us from the address of your account owner or an administrator. Cancellation takes effect at the end of the current paid period: access continues until then, and no further charges are made.

Fees already paid are not refunded for a partly used period, except as described in our Refund and Cancellation Policy.

Changes to prices

We may change our prices or plans. We will tell you at least 30 days before a new price applies to your subscription, by email or in the Service. The new price takes effect at the first renewal after that notice period, and you can cancel before it does.

Third-party services

The Service relies on third parties for hosting, payment processing, AI models and speech transcription, as listed in our Privacy Policy. If you connect the Service to other tools, such as your own identity provider, storage or cluster, your use of those tools is governed by their own terms, and we are not responsible for them.

Confidentiality

Each party will keep the non-public information it receives from the other confidential, use it only for the purposes of these Terms, and protect it with at least reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed. Information may be disclosed when the law requires it, with notice to the other party where the law allows.

Disclaimer of warranties

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the Service will be uninterrupted, error free or secure against every threat, or that AI output will be accurate.

Limitation of liability

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if it was told such damages were possible.

To the fullest extent the law allows, our total liability arising out of or relating to these Terms or the Service is limited to the amount you paid us for the Service in the 12 months before the event that gave rise to the claim, or one hundred US dollars if you paid nothing.

These limits do not apply to your payment obligations, to your indemnity obligations below, or to liability that the law does not allow to be limited.

Indemnity

You will defend and indemnify Code4 against third-party claims, and the resulting losses and reasonable costs, that arise from Customer Data or from your use of the Service in breach of these Terms or the law. We will tell you promptly about such a claim, let you control its defense, and cooperate with you at your expense.

Suspension and termination

You can stop using the Service and cancel your subscription at any time.

We may suspend access right away if it is needed to stop a security threat, an abuse of the Service or a breach of the Acceptable use section, and we will tell you why. We may end these Terms if you materially breach them and do not fix the breach within 30 days after we tell you about it.

When a subscription ends, access to the hosted Service stops at the end of the paid period. For 30 days after that you can ask us to give you an export of your Customer Data. After that we delete it from the Service, as described in our Privacy Policy.

The sections on your data, our software and rights, fees owed, confidentiality, disclaimers, limitation of liability, indemnity and governing law continue to apply after these Terms end.

Changes to these terms

We may update these Terms. The date at the top of this page shows when they last changed. If a change materially affects your rights, we will tell you at least 15 days before it takes effect, by email or in the Service. If you keep using the Service after that, the updated Terms apply; if you do not agree, you can cancel before they take effect.

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and both parties consent to that jurisdiction. Either party may seek urgent injunctive relief in any court that has jurisdiction.

General

These Terms, together with the policies they refer to and any order form or written agreement we sign with you, are the entire agreement between us about the Service. If a provision is found unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver of it.

You may not assign these Terms without our written consent, except to a successor of your whole business. We may assign them to a successor of our business or of the Service. Neither party is liable for a delay caused by events beyond its reasonable control.

We send notices to the email address of your account owner or administrator, and you send notices to the address below.

Contact us

Write to support@code4.space.